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Customer Care Representative -International Voice

Keywords / Skills : International Voice, US, Global, Inbound, International Call Center, International BPO, Technical Support Executive, Technical Support Officer, Customer Support Executive, Technical Support Representative, Tech Support, International sales, Customer Support Offi

1 - 4 years
Posted: 2019-04-06

Job Description
Job Title – Business Customer Care Representative – Offline Accounts Position

Experience – 0 – 4 years

Salary – 2 lacs p.a – 4 lacs p.a

Shift – Rotational shift

Type - International voice Process

Communication – Good in English

Qualification – UG/Graduate/pg

Transportation - Two way Cab

Job Location – Hitech City

Roles & Responsibilities:

International Backend Billing Process

Complex Billing Investigations/ Corrections -conduct in depth billing investigation by utilizing multiple billing and provisioning systems to compare billing to the signed contractual agreement. This includes, but is not limited to, Parent/Child billing, multiple location/Account and multiple contract customers.

Make necessary corrections via orders in multiple billing systems and create detailed credit requests. Customer Follow Up - frequent follow up with customer as necessary to resolve complex issues or requests or as requested by customers within the promised timeframe quoted.

Create a world class customer experience.

Answering product and Account questions/queries assistance.

Key Skills:

Customer Service skills

Excellent verbal and written communication skills

Functional Skill Required:

Experience into Managing international clients / Accounts is Mandatory.

Experience into Account Receivable Billing / Backend Billing/ AR Billing.

Any prior experience in backend would be an added advantage.

Send your C.V on

[HIDDEN TEXT] and

can reach me on

HR Amreen

7995795533

Thanks & Regards,

Amreen.

HR Coordinator

# 7995795533

Impec consulting solutions

319, down town mall



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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