Send me more jobs like this

Sorry, This job is expired.

Customer Care Executive (Semi- Non Voice Process) - Freshers/Experienced-Abids - Hyderabad

Keywords / Skills : Customer Support Executive, Customercare executive, Customer support representative, Customer service representative, CSE, Fresher BPO, Freshers, , Undergraduates, Graduate Fresher, Graduates, Nonvoice, Voice, BPO, Chat Support, Inbound Process, Outbound Process, Sem

0 - 2 years
Posted: 2019-03-07

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Salary
1.60 - 1.90 lacs
Posted On
7th Mar 2019
Job Description
Urgent Hiring for Customer Care Executive(Semi- Non Voice Process)-Fresher’s/ Experienced-Any Graduate/Pursuing-Rotational Shift- Abids - Hyderabad

Job Position – Customer Care Executive:  (Semi- Non Voice Process)

Language Communication Skill{English & Hindi}

Qualification- Any Graduate/Pursuing

Experience: Fresher’s/ Experienced

Compensation: 1.68 LPA to 1.92 LPA

Shifts: Rotational Shift

Location: Abids - Hyderabad

Cab Drop facilities ( Available for night shifts only)

Position Summary: Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests through voice, e-mail and chat. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

Email Support Agent should we well versed on receiving and answering customer inquiries on behalf of the companies or businesses they work for via email. It is their responsibility to provide quality instructions or responses to be able to resolve the customer's issue.

They need to possess the skills, communication & logical understanding to be able to handle queries from customers in a professional, clear, and concise manner.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Determines requirements by working with customers.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and close looping concern authority.

Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Desired Skills and Abilities

Excellent in English Communication

Basic Telephone Etiquettes

MS Office

Typing Skills minimum 35 WPM with 85% accuracy & Basic System Navigation Skills

Ability to write, read and speak English to suit business need

Decision Making, numerical ability & logical reasoning

Customer Focus and Being Attentive

Selection Process:

• HR Round

• Operational Round

• International Versant Test Score of 60% or above

• Final Round with Client


Send your C.V on

Hr2(at)impecconsulting.com and

can reach me on

HR Fatima

#7995806040





About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
Walkin for you