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Customer Care Executive

Keywords / Skills : Customer Care Executive, Customer Service, Customer Care, Customer Service Executive

1 - 3 years
Posted: 2019-05-23

Industry
FMCG
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
23rd May 2019
Job Description
Job Duties and Responsibilities :
§ deal directly with customers either by telephone or email

§ respond promptly to customer inquiries

§ handle and resolve customer complaints

§ provide pricing and delivery information

§ Knowing the product inside out to assist the customer query

§ perform customer verifications

§ set up new customer accounts

§ organise workflow to meet customer timeframes

§ direct requests and unresolved issues to the designated resource

§ keep records of customer interactions and transactions

§ record details of inquiries, comments and complaints

§ record details of actions taken

§ prepare and distribute customer activity reports

§ maintain customer databases

§ manage administration

§ communicate and coordinate with internal departments

§ follow up on customer interactions

§ provide feedback on the efficiency of the customer service process

Education and Experience: 
§ High school diploma, general education degree or equivalent

§ knowledge of customer service principles and practices

§ knowledge of relevant computer applications

§ knowledge of social media platforms

§ knowledge of administrative procedures

§ numeric, oral and written language applications

§ product knowledge

Key Competencies :
§ interpersonal skills

§ communication skills - verbal and written

§ listening skills

§ problem analysis and problem-solving

§ attention to detail and accuracy

§ data collection and ordering

§ customer service orientation



About Company

Sadguru Consultancy is founded by female entrepreneurs, with an aim to provide a holistic HR solution for the client base. We are passionate about our work and serve each and every client with full of enthusiasm and innovation. We dedicate ourselves to provide professional HR Services. Our role is to build careers along with organisations. We provide best services in different industries and focus on creating an efficient end-to-end recruitment model to deliver in a diverse role.
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