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Customer Care Executive

Keywords / Skills : "Communication", "query handling", BPO Call Center, Domestic BPO, Tele Caller, Callcenter BPO, Voice Process, International Call Center, Call Center Executive, BPO Fresher

1 - 2 years
Posted: 2019-08-09

Industry
Insurance
Function
Banking, Insurance & Financial Services
Role
Relationship Manager
Salary
1.00 - 2.40 lacs
Posted On
9th Aug 2019
Job Description
Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an

appropriate level of information to determine the nature of the query/request and action required.

Processing each call / mail / chat in accordance with IL standards.

2. Provide/take relevant information and update the system/s accordingly. Where the query cannot

be successfully concluded at the first point of contact, provide the relevant functional area with a

clear and concise written/verbal summary of the situation and its priority. Provide the Customer

with a clear explanation of the action taken.

3. Ensure complete participation and contribution in organization/process level initiatives that may

be implemented from time to time to improve efficiency

4. Ability to understand and handle irate customers

5. Smoothly operating telephone equipment, automatic dialing systems, and other

telecommunications technologies and all applications

6. Ability to achieve stretched targets and able to manage the organization standards

7. Maintain Superior quality service by following organization standards

About Company

We provide service that ensures hiring accuracy for employer and individual and also contributes in a positive, meaningful way to the lives, Careers, and success of people, their workplace, their business, and their community. We believe in honouring our commitment to clients and candidates through integrity, respect, diversity and leadership.
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