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Keywords / Skills : BPO Call Centre

0 - 1 years
Posted: 2019-03-08

Job Description
Job Description

Process: Domestic-Voice Process (Inbound)

Shift : Rotational Shifts for Male

Week off : 1 Rotational Off

Salary : 13000 to 25000 in hand

Location : Sakinaka

Please find complete details of job description and key skills required.

Job Description:

Handling the inbound calls & customer queries.

Maintenance of customer complaints.

Highlight customer issues to the concern authorities.

Assist with training and identify training needs within the group and provide feedback.

Critical Skills Required:

Customer Service Skills.

Knowledge of Customer Procedures / Policies.

Ability to handle stressful situations.

Willingness to work in rotational shifts.

Should be able to articulate with good customer service skills.

Excellent team work and ability to work in distributed delivery environment.

Candidate Specification:

Good Communication & Thought process is required.

Experience in a call center environment would be an advantage.

Graduate and undergraduate can also apply.

Fresher and Experience Candidate may Apply.

Salary Best in Industry.

Agents should possess grammatically correct communication skills in written and Verbal English.

Required decent written and verbal Communication Skills

Should be proactive and with customer service approach

Language Knows :

Tamil

Teleugu

Kannada

Malayam

Feel free to contact at any point of time.

HR Monika 8169205365
Key Skill(s)

About Company

Launched in 2009, Pilotfish Koncepts Consultants & Projects Pvt. Ltd. Human Capital Solutions has been promoted by prominent professionals with experience in BPO, HR Consulting, Training & Development, Financial and Management consulting space. With a vision to make Pilotfish a dynamic organization focusing on Human Resource Development through specialized and high-end services across Industry verticals, Pilotfish has grown its capability to provide efficient and committed services to our clients across a wide portfolio of services. We have a team of highly trained professionals from the Human Resource background with expertise in Talent Development, Recruitment & staffing solutions,Organizational Development and HR Operations support. We have successfully carried out several assignments in Africa and India. These Services are launched Under the Brand of "Perigon".

The main driver for Pilotfish has been a growing need in Africa & India for un-biased and professional views on adopting best business practices against the backdrop of economic deregulation and increasing competition. Our "Do What's Best for our Client" approach involves a collaborative process to achieve long and short term business goals, thereby resulting in overall client satisfaction.
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