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Keywords / Skills : Customer Care Executive, Customer Service, Customer Care, Customer Support, Voice Process, Call Center, BPO, Nonvoice, Backend, Backoffice, Inbound, Outbound, Chat, Email, Web, Non - Voice

0 - 5 years
Posted: 2019-08-03

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Education
Aviation
Posted On
3rd Aug 2019
Job Ref code
020819002762
Job Description
Job Description:
    Urgent Requirement with one of our clients details as below

    Name of the Company: Reputed Telehealth servicess Pvt. Ltd.
    Education: Any Intermediate / Bachelors Degree
    Position: Customer Care Executive
    Exp: 0 - 5 yrs

    Languages : Hindi, English (Mandatory) & any one regional language (Telugu, Tamil, Kannda, Bengali, Marathi & etc.
    Experience : From calling call centre with command over English & Hindi

    Objective : Should have good written communication skills, Must be customer oriented person, with basic medical understanding.

    Job Role:

    The Senior Customer Care Executive is required to directly interact with clients communicating through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website)

    The process involves informing clients about the services offered, understanding their specific requirements, giving price quotes and booking the orders.

    The task also involves following up with the clients, answering their queries, convincing them about the best service quality offered and maintaining records of the orders booked.

    Key Tasks to be followed:

    Explain different service offerings and the appointment booking process to a new user

    explain Specialty and super specialty selection to users

    explain Board consult booking to user

    Desired Candidate:

    Excellent Communication Skills

    Flexible to do any task at any given time period

    Excellent Proficiency in MS Office

    Kindly share your profile at [HIDDEN TEXT]


About Company

Oloop Technology Solutions Pvt. Ltd. Consulting
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