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Customer care executive - Mohali ( Fresher/6 months+ preferred)

Keywords / Skills : Customer care executive, "Mobile Application", "Customer Support", Customer Support Executive, Customer Service, Customer Care, Technical Support

0 - 2 years
Posted: 2019-02-06

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Salary
0.00 - 2.40 lacs
Posted On
6th Feb 2019
Job Description
KEY SKILLS:-

• Excellent selling, communication and negotiation skills

• They need to understand the basics of computers/networking.

• They should know what LAN, IP address, difference between Router & a modem, Understanding on VPN connection, what is bandwidth, anti-virus etc.

• Understanding of DNS & Telnet

• Prioritizing, time management and organizational skills

• Knowledge on how to connect laptop or desktop over Wi-FI.

• Highly motivated and target driven Approach

• Language proficiency – spoken – Good Communication skills

• Outstanding verbal, written and listening skills (English)

• Understands details of several functions to provide quality service

• Carefully write/type messages to ensure professional tone

JOB DESCRIPTION & RESPONSIBILITIES

• Responsible to deliver high quality and productivity results that meet the identified targets

• Energetic, friendly and approachable individuals who understand the importance of great customer service

• Need strong command on convincing the customers

• Transaction handling Services, Problem Solving Efficiency

• Address & Troubleshooting internet broadband related issues

• Maintains composure and patience with customers

• Ability handle tough situation with customer

• Hit the client metrics

DESIRED CANDIDATE PROFILE

• Candidate should have good knowledge about Computer

• Must be 18 years of age or older

• High School Diploma or equivalent required

• Candidate should have excellent Interpersonal skills















Location- Mohali

Shift- 24*7


About Company

Orcapod is a Consulting & Technology Services firm founded by senior industry professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.




http://orcapodservices.com


Thanks & Regards,
Shweta Gupta
7899444990
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