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Customer Care Executive - Hindi / Kannada

Keywords / Skills : "Customer Support", "Customer Service", "Customer Care", "Customer Care Executive", "Customer Service Executive", "Voice Process", BPO, Inbound, "Call center"

1 - 3 years
Posted: 2019-03-28

Industry
ITES/BPO
Telecom
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
28th Mar 2019
Job Description
Dear Candidate, 
 

Greetings from Rion IT Services ! 
 

We have Urgent Requirements for a "Executive – Customer Service" at Chennai location. Please find the Job Description below. 
 

Position: Executive – Customer Service

Language : English,Tamil & Hindi / Kannada
CTC : Max 3.5 L CTC

Purpose of the Role

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description

1. To provide customer satisfaction on every call / e-mail.

2. To ensure closure of the ticket / e-mail within the prescribed TAT

3. To provide speedy resolution

4. Willingness to work in rotational offs & rotational Shifts

5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Recruitment Specifications

Education

• Graduate or equivalent

Work Experience

• Minimum of 1 – 3 Years of work experience

• Experience in customer service or call centre background preferred

• Strong communication skills

• Good interpersonal skills

Apply for this Job or Send in your Resumes to " [HIDDEN TEXT]" with the subject " Executive – Customer Service " or simply call us and Schedule your interviews.

Regards,

Sivagami

Rion IT Services

Contact : 7305342599

Email: [HIDDEN TEXT]

Website: www.rionitservices.com



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Consultancy
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