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Customer Care Executive / Healthcare bpo / Call Center Executive

Keywords / Skills : Customer Care Executive, Healthcare bpo, Call Center Executive, Technical support engineer, L1, Customer support engineer, Technical Service desk, technical call center, change management process, customer care, Customer Care Officer

0 - 4 years
Posted: 2019-08-31

Customer Service/Call Centre/BPO
Customer Service Executive (Voice)
Posted On
31st Aug 2019
Job Ref code
Job Description
Job Description:


    Hiring freshers / Exp for MNC bpo customer support or tech support, appear for multiple companies, get your documents to collect the offer letter same day.


    1. Customer Support Executive.

    2. Technical Support Engineer( Hardware / Software / Networking support).

    Responsibilities :

    Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

    Customer support engineer - L1 - L2
    • Coordinate desktop changes to avoid deployment collisions.
    • Prepare requests for roll out
    • Prioritize change requests
    • Create roll out plans for changes requests
    • Coordinate implementation process
    • Keep track of request and make sure they are implemented as planned
    • Participate in incident handling concerning desktop changes.
    • Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.
    • Microsoft environment knowledge (desktop & server).
    • Have some level of technical understanding of the products building up a desktop service.
    • Experience from the desktop environment.
    • Understanding and experience of change management process.

    Technical Requirements :
    • Phone support experience necessary.
    • Technical Service desk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Windows Operating systems
    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    • Servers: Windows 2000, Windows 2003, Windows 2008

    To be scheduled for Interview

    Call HR - Lakshmi - 9035004325
    Email - [HIDDEN TEXT]

    Please forward the mail to all your friends who fit the criteria.

    Please do refer your friends.

    Black & White Business Solutions
    #721, 2nd floor, CMH Road
    Indiranagar, blore-38
    Landmark: OPP MK Retail, Next to Andhra Bank.
    Above AMAARAA showroom.
    Land Mark: Next to Andhra bank or Opposite to MK Retail.
    ************ find in google map***************

    Please carry 2 copies of resume with all the educational documents photo copies and Aadhar card.

    *************PLEASE DO REFER YOUR FRIENDS*************

    Required Candidate profileDesired Candidate Profile

    * Possess good analytical skills - detail oriented
    * Possess good communication skills, both oral and written
    * Have a good attitude - should be committed to the work.

    * Any graduates can appear or 10+2 , 10+3.
    * Should be flexible with rotational shift.
    Perks and BenefitsBest in the industry + Incentives + NSA

About Company

Black and White Business Solutions Pvt Ltd Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry"s leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.
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