Spot Offer For Wipro Domestic Voice Process Designation: Customer Suppot Executive Interview Date :11/07/2018 & 14/07/2018 Interview Time : 10:30am â" 12:00pm Interview Venue: ERIC SERVICES Lane #4,Street #5,Beside Prakash Nagar Bustop, Opp: Old Airport , Begumpet. Qualification : Any Graduates & Under Graduates Eligibility : Min 1 year experience in BPO Process. Work Location: Gachibowli Shifts: Rotational Cab : 1 way cab(Only in between 9pm-6am) Rounds Of Interview: HR, Svar, Operations. Package: 2.2 LPA + Variable Pay Language: English , Hindi, Telugu (must know all 3 Languages) Age Limit : Below 30 years Contact Person : Pavan (HR recruiter ) Contact Number :7659956281
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases