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Customer Care Executive/Contact Center Executive(Hindi)-Chennai

Keywords / Skills : Voice Process, Customer Support Executive, Hindi, English, Nonvoice, Fresher BPO

0 - 5 years
Posted: 2019-01-22

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
22nd Jan 2019
Job Description
Position :Contact Center Executive

Location : Chennai

No of Vacancies : 50

Location : Karapakkam-Chennai

Job Role:

• Answer inbound calls and assist customers with their Queries/Request/Complains.

• Raise Request & Complaints on behalf of the customer in the CRM tool.

• Generate leads and educate customers about new products & their benefits.

• Maintain and adhere to compliance guidelines

• Capture problem indicators, highlight and suggest improvement

• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

• Maintain adequate knowledge levels on products, processes and systems used

• Ensure sales target are met

• Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs

Languages Required: English + Hindi (compulsory). Any other Regional language.



About Company

Busisol Sourcing India Private Limited


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