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Customer Care Executive

Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, Fresher BPO, Fresh Graduate, BPO Call Centre

0 - 1 years
Posted: 2019-03-27

Job Description
Job Purpose and Eligibility Criteria : 
Education Qualification: - Graduate with 15 years of formal English Medium education

Experience: - fresher or 6 months

Knowledge: Pre-requisite:- Candidate to be proficient in business writing skills

Typing Speed - 25 words per minute with 90% accuracy

Other Characteristics: - Patience - Ability to deal with difficult, escalated emails

High on confidence

Complex problem solving (identification, resolution)

Passion to meet and exceed expectation

Expressive - adequate articulation

Ability to develop a rapport with every customer

Positive attitude

Experience – relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
>> Should Speak English and Hindi
If Any one is interested Please call Eliana@6302129793
Regards,
Eliana


About Company

CHERUB Business Solutions is a rapidly emerging Consulting and Business Process Outsourcing firm.

CHERUB offers a complete product line of solutions. It plans to take advantage of the opportunities for development of this market. CHERUB has always provided a level of customer satisfaction that is unsurpassed in the industry.

CHERUB’s objectives are ambitious yet achievable. We follow four concise strategies to achieve the desired growth. We build customized versions of our standard products, providing more value for specific groups of customers. We hence by develop a strong marketing infrastructure. This is our key to get our products and services out on the market. We will remain focused on small to medium size companies, the segment that has been largely ignored by the competition. Lastly, we will focus on follow-up technology which is more appropriate for the masses, instead of leading technology which is best suited for experts.
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