We are looking for Customer care executive for domestic voice process. Following would be the job details:
1. Qualification : HSC/ Undergraduate/Graduate
2. Skills : Have sound knowledge of inbound- outbound process.Excellent communication skills. Presentable,ready to work under pressure. Ready to work in shifts. candidate should ready for Immediate joining.
3. Location : Pune station.
4 Salary : As Per Industry
Intrested Candidate Contact On following Details
Contact no. 7770018974/ [HIDDEN TEXT]
Note: Refer this job to intrested candidate or friends.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases