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Customer Care Executive

Keywords / Skills : The primary responsibilities of a Customer Service Executive would be : Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. ... Follow up to ensure that appropriate act

0 - 3 years
Posted: 2018-09-28

Nationality
India
Industry
ITES/BPO
Telecom
Function
Customer Service/ Call Centre/ BPO
Telecom/ ISP
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Team Leader
Education
Any graduate
Stream:
Any
Posted On
28th Sep 2018
Job Description
URGENT OPENING FOR BUSINESS PROCESS OUTSOURCING (BPO) IN MOHALI/ CHANDIGARH LOCATION
The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation particularly means giving the contract to a third party vendor to carry out the back-office tasks. Usually, big organizations consider it as a money saving tactic by outsourcing their back office business to another company where they itself carry out the front office themselves.
• Responsibilities
• The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
• He /She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Skills
• Should have good Oral and written communication.
• An effective communicator, probably fluid with what he/she is speaking.
• Should be a computer literate.
• Should be flexible enough to adapt to any environment or changes happening in the sector.
• Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
• Should also have a clear view of what the current market trend is.
if interested,
call me on 7027034114 (Natasha)
&
send your updated resumes at [HIDDEN TEXT]

About Company

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