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Customer Care Associate/ Customer Care Senior Associate

Keywords / Skills : Revenue Cycle Management, Customer Care, Outbound, "US Health care", Voice Process with AR Caller, BPO

2 - 6 years
Posted: 2018-11-09

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Health Care
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
9th Nov 2018
Job Description
The Company

NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

The Opportunity

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all s. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

This team is currently seeking a "Customer Care-Voice Associate" to join our team in Chennai.

In these roles you will be responsible for:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

• Ensuring accurate and timely completion of transactions to meet or exceed client SLAs

• Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims

• Analyzing medical insurance claims for quality resolution

• Resolving complex situations following pre-established guidelines

• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

• Organizing and completing tasks according to assigned priorities.

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

• University degree or equivalent that required 3+ years of formal studies of the English language.

• 1+ year(s) of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.

• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

• 1+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekend’s basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.



About Company

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED

NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
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