Keywords / Skills : CSR Voice, Customer Support Executive, Customer service executive, Customer support officer, Customer service representative, Customercare executive, Technical support executive, Customer support representative, CSR, CSE, CSA, Customer support, Customer service
Greeting from Ekhard Hr servirces for customer care care Day shif Ring 7349790919 Currently we are hiring candidates for Technical / Non-Technical Support / Customer Service / Customer Support the position of Voice Non Voice Associates for one of our esteemed clients.
Experience: 0 to 15 years - Both Fresher's and Experienced candidates are eligible.
1. Voice process (Inbound & Outbound Process)
2. Receive calls from customers to resolve their issues
3. Reply to customers and address their concerns
4. Communicate with the client via phone to discuss ongoing issues
5. Handling customer queries and solving them effectively.
6. Good career growth.
Salary- Up To 24k Take Home + Huge Incentives*
Communication Skills should be Excellent to get hired in Leading BPO
Job Location: Mumbai
Shift Timings: Rotational ( Day Shift ) (US and UK Shift)
Working Days: 5. Cab facility available.
INTERESTED CANDIDATE CAN DROP THEIR CV @ [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases