VAPS TECHNOSOFT an ISO 9001 Company established and growing Software Development Company based in Bangalore and specialized in Campus Management Software for educational institutions ranging from kinder garden to post Graduation. VAPS is the first to introduce ERP Solutions for Campus Management providing superior quality software solutions backed by the highest standards of customer satisfaction. VAPS is the first to provide complete end to end IT Solutions to Implement and Integrate Software, Hi -End Technology Infrastructure and Networking Solution.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases