Responsible for identifying the competitive service strengths and weaknesses of the company and making recommendations for Bring new Business deals by coordinating requirements, developing & negotiating contracts; integrating requirements with business operations. - Generating leads based on business exigencies for increasing business and building a clientele database. - Utilizing client feedback & personal network to develop marketing intelligence for generating leads. - Identify, negotiate & manage strategic relationships with potential and prospective Clients, derived out of the leads PAN INDIA. - Hands on and be responsible for the delivery of the training needed along with the team by taking onus of closing the order, meeting delivery and revenue targets.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases