We are looking for someone who demonstrates: • Passionate customer focus • Thoughtful, fast, disciplined execution • A relentless drive to win
Here is a glimpse of what you’ll do... • Develop new strategic alliances with key customers • Analyze and understand customer’s business strategy future product plans, expansion activities and align Gifts On Air resources where mutually beneficial • Define business priorities through a broad and far vision. Including initiating and managing business development activities that will strengthen, expand and drive market penetration • Manage the key financial metrics • Assist current accounts in the development and execution of product roadmaps and act as a focal point in delivering Gifts On Air solutions which include concept development, industrial design, manufacturing, supply chain/logistics, services support and reverse logistics • Support senior management with regard to managing and evaluating key personnel and in terms of talent acquisition to provide further potential to business resources • Act as the primary point of contact between the business and its clients • Initiate projects to improve and/or extend the value proposition to existing customers, linking them more firmly to Gifts On Air
Gifts On Air is a 360 degree Business Solution Platform for Manufacturers and Retailers.
Gifts On Air is redefining how Manufacturers and Retailers can attract and retain customers by providing them with customisable and scalable marketing tool to profitably grow their businesses. It is a platform which offers the business services that motivates the customers in the target market to return often, makes frequent purchases, and GET AHEAD of the competitors because we understand the importance of retaining the existing customers. We also endeavour in increasing the new customers of the potential market. It majorly focuses on adding brand value to your business.
Parallely We provide a platform to solve the problems of today’s customers by creating value add on all their purchases.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases