This position involves extensive fieldwork on a daily basis. The person has to front-end meetings with key people of targeted individual & corporate organisations to understand their systems, identify opportunities for introducing our offerings /vouchers and submit customised proposals offering solutions. After entering into contractual agreements with the clients he / she is responsible to regularly service and retain them with proper handholding
- To manage an assigned Key Accounts Portfolio by suspecting, prospecting, proposing, negotiating, finalizing and servicing.
- To achieve sales, volume, revenue and profitability targets by converting prospective client organizations through effective relationship building with decision-makers.
- To maintain relationship with clients to generate additional business through lead generation, client synergies, group companies etc & introduce other service voucher applications of the company.
- To ensure regular order placements by clients contracted and retaining them by servicing them to their expectations.
Gifts On Air is a 360 degree Business Solution Platform for Manufacturers and Retailers.
Gifts On Air is redefining how Manufacturers and Retailers can attract and retain customers by providing them with customisable and scalable marketing tool to profitably grow their businesses. It is a platform which offers the business services that motivates the customers in the target market to return often, makes frequent purchases, and GET AHEAD of the competitors because we understand the importance of retaining the existing customers. We also endeavour in increasing the new customers of the potential market. It majorly focuses on adding brand value to your business.
Parallely We provide a platform to solve the problems of today’s customers by creating value add on all their purchases.
Gifts On Air has garnered a lot of attention in the marketplace and I think it’s something that your Company might see immediate value in.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases