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Core Engineering Network Support ( AVP)

Keywords / Skills : "Network Engineer", Network security, Network administrator, Network support, "Multicast", "Switching", "Routing", "Juniper", "Checkpoint", "Firewall", "Load Balancer", "DNS", "Proxy", "Packet Analyzers", "BGP", "Bluecoat"

8 - 15 years
Posted: 2019-02-26

Job Description
Connectivity Networks Lead (CNL) works as part of a global team who are collectively accountable for the availability and support for services offered by Core Networks. Works across multiple technical organizations – both internal and external, and technologies to identify trends in the production environments, make proactive recommendations for optimization, take lead role in driving technical incidents and problems and develop a strong relationship with customers to demonstrate value of service

The CNL is responsible for managing workflow and providing technical SME (Subject Matter Expert) capability across a global shift in multiple locations. Responsible for handling transition activities involving Connectivity Operations, the CNL reports directly to Global Head of Connectivity. The CNL position is a technical role, requiring good knowledge of IT Infrastructure management and Network infrastructure.
MUST HAVE: 5 Skills
1. Routing (BGP, OSPF, EIGRP, RIP)
2. L2 Switching
3. Qos
4. Multicast
5. Nexus and Arista platform
6. Fortinet Firewalls
7. DNS (Infoblox)
8. Proxy Technology (Infoblox, Bluecoat and McAfee
9. Load balancer (F5, Viprion)
10. TCP and Packet Analysis

GOOD TO HAVE
1. Waas, Cisco Wireless (WLC, AP, WCO)
2. VPN (Get VPN, S2S VPN)
3. Juniper Junos
4. Firewalls (Check Point, Juniper, Palo Alto)
5. Meinberg
Essential Skills

o Strong knowledge on industry best practices in IT around Change, Problem and Incident Management.

o Customer service and liaison skills between Command and Control operations and multiple technical / business support areas and customers.

o Strong interpersonal skills.

o Full understanding of the Run and Recover processes.

o Ability to co-ordinate incident resolution when dealing with multiple support areas and / or suppliers.

o Technical SME in Network area with IP routing and switching, firewalls, wireless, MPLS switching

o Excellent written and oral communication skills.

o Team management skills and experience

Desirable Skills

o History of exposure to business and support areas.

o Flexibility with working hours to meet the demands of the job, i.e. attend on site at peak times or in the event of serious incidents, sometimes at short notice.

o Formal accreditation e.g. ITIL Green Badge, Kepner-Tregoe accreditation in problem solving and decision making.


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