Will be responsible for standard language corrections in the manuscripts for STM books & journals as per the instructions of the customers across the globe Will be responsible for checking the styling aspects and grammar errors in manuscripts Should complete the given job within the specified time limitDesired Profile:
Must have excellent verbal and written communication skills Should have knowledge in MS word & Windows operating system Should have passionate to work in Content & Language Editing B.Es, MBAs & MCAs are exempted(PL DONT APPLY)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases