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Convergys | Hiring | Voice/Chat/Blended/Technical/Non-Technical

Keywords / Skills : Customer Service Executive (Voice) , Customer Service Executive (Non-voice) , Fresher , Technical Support Executive ( voice)

0 - 1 years
Posted: 2017-11-06

Job Description
We have openings for the post of Customer Support Associate/Technical Support Officer

JOB DESCRIPTION/JOB RESPONSIBILITIES:

1. Sr. Customer Care Officer/Customer Care Officer
You will be responsible for handling inbound calls for the customer service.
Handling incoming customer calls/chat and emails.
Soft skills including empathy, strong passion for customer service.
Identifying customer needs.
Resolving and answering questions and concerns.

2. Inbound technical Support
Interface with customers for the purpose of resolving routine problems with products or services like internet broadband, DTH or desktop, cable, modem, router, mobile handset etc.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

CANDIDATE REQUIREMENTS/QUALIFICATIONS/EXPERIENCE/SKILLS:
Good English communication skills.
Flexible with 24/7 Shift Timings.
Under Graduate/Graduate freshers are eligible.
Salary up to 26,000 take home & attractive Incentives amount.

ADDITIONAL BENEFITS:
Two way A/C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Term life insurance worth 3.62 lakhs.
Group Term Life Insurance/Group Personal accident Insurance worth 5 lakhs
Gratuity
Education Assistance planâ€"Annual entitlement of up to INR 24,000.
Employee/Corporate discounts at majority of Retail Chains/Hospitals/Laboratories.

For more job related information call Priyanka 9999125127 or can mail updated resume on [HIDDEN TEXT]



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