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Convergys \ Concentrix Mumbai: Urgently Hiring for Technical Support \ Semi Technical voice process

Keywords / Skills : Technical Support \ Semi Technical voice process

0 - 4 years
Posted: 2018-11-08

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Salary
2.10 - 3.00 lacs
Posted On
8th Nov 2018
Job Description
Job Location: Thane (Mumbai)

Roles & Responsibilities:-

Knowledgeable in basic computer operations

Familiar with different MS Office applications

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Listen attentively to customer needs and concerns; demonstrate empathy.

Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Confirm customer understanding of the solution and provide additional customer education as needed.

Maintain broad knowledge of client products and services.

Eligibility Criteria & Candidate Profile:

Graduate / UG 
Btech\ BE fresher's are not eligible
Excellent English communication skills mandatory as work role involves call handling.

Flexible working in 24/7 shifts (5 days working, rotational week-offs).

Should have great interpersonal skills and ability to perform under pressure

Ability and willingness to learn & be dependable with proficient attention to detail

Rounds of interview:

HR Round (Telephonic / F2F).

Final Round Ops (Panel interview with Operations Manager & Technical Lead)- F2F or Skype (for outstation candidates ).

Internal tests : 1. Online Assessments & Written Test 2. Versant.

Salary Range:

2.20 lpa 3.0 lpa*

For excellent career-growth opportunities & best-in-industry salary package, INTERESTED!!! Contact Valerina Vincent to schedule your Interview on 8657472576 or send you're resume on [HIDDEN TEXT]


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