Job Description Control-M, Unix and Windows platform and Monitoring tools Skills Control-M, Unix and Windows platform and Monitoring tools
In depth administration knowledge of Control-M version 9.0.00 and higher including upgrades, migrations, installations in an Enterprise Manager, CTMS, and Control-M Agents Control-M Agent Trouble Shooting on windows and Unix, Understanding of Agent Cluster setup AFT Profile creation, debugging, and SSH key authentication Working knowledge on Scheduling and AJF is a must DR Process and HA availability Tes...
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases