We have received a requirement from one of our clients (a leading commercial bank) based in UAE for assistance in conducting the Risk and Control Assessment during their data transition from the current Legacy System to the ‘New Core Banking System’. There is a high volume of data (across all banking functions) that is being migrated from their old system to the new system and the requirement is to ensure that all the operational risks (pertaining to people, process and technology) associated with the data migration are being monitored suitably. Candidates who have prior experience in developing SOPs for banking operations and/ or conducting ICFR Reviews and/ or RCSA/ ERM/ Control Testing projects for banks, would be preferred for this requirement.
The selected candidates would be required to be stationed on-site at Clients office in UAE for a minimum tenure of ~10 months (till Dec’ 18) which may extend if required.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases