CBSI INDIA is a technology enterprise established in MI - USA in the year 1998. We were formerly known as SYNOVA. We offer enterprise software services to medium and large organizations. We have our presence in the US, Brazil, Hong Kong, China, Singapore and in India. We are a $100+ million turnover company with about 3000 employees working with us.
CBSI INDIA is focused on enterprise applications, mobile applications and cloud enablement. We work as a technology partner to transform business and deliver measurable results. Our professional services team deploys technology professional to our client projects and fulfil their project staffing needs on long term engagements. CBSI INDIA is dedicated to provide its customers with the best possible service.
CBSI INDIA has deployed several thousand top notch technical professionals to many fortune 500 companies in India. We are recognized as one of their global partners / core / Premium software service partner.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases