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Keywords / Skills : Windows + VMWare

4 - 8 years
Posted: 2019-08-08

Posted On
8th Aug 2019
Job Ref code
Job Description
Job Description :

I. Job Description (High Level)
We are transforming our IT Operations on a global basis and are looking for a Server Engineer with an understanding of Data Center operations and a knowledge of multiple server operating systems. Experience in managing medium to large environments.
Our mission is to deliver services that matter and achieve and sustain operational excellence. You will be at the heart of fulfilling our mission by working closely with our Global Operations teams, Business operations teams, and Security operations teams to develop and execute a plan to migrate select services to alternate hosting locations.
II. Responsibilities
• Responsible for the consistent build and ongoing hardware and O/S support for servers, both within the GHC and GTS deployed servers within the Region’s member firms.
• Responsible for training and knowledge sharing of the service delivery process to other members of the GHC.
• Infrastructure applications including: Windows Server, SQL, IIS, and VMware.
• Monitoring of the Service Desk system and responding to issues that have been escalated to the GHC.
• Compliance with Change Control Processes and adherence to standards and documentation.
• Working with project teams, Global Network Operations Engineers and the Technical Support group implementing new systems as required.
• Optimization and performance of the hardware infrastructure within GHC.
• Responsible for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Management System, including but not limited to the GTS Information Security Policy and GTS Information Security Standards.
• Performs all related job functions following established process and procedures in order to preserve the confidentiality of information hosted and managed by the GHS organization from unauthorized disclosure and to protect the integrity of information hosted and managed by the GHCO organization from unauthorized or accidental modification, and protect the accuracy and completeness of this information.
• Responsible for reporting any (known or suspected) breach in information security or policies to the Global Security Office.
• Work with multiple teams to analyse and develop detailed plans for the migration of services to alternative hosting locations where applicable. Focus will be on cloud technologies where possible.
• Communicate weekly updates to project manager on status of planning and migration activities.
• Where possible, identify improvements in migration processes and implement automation to reduce time and resources required to complete the tasks.
• For BCP services, assist continuity team on selecting the proper technology to ensure all SLAs for recovery are met.
• For BCP services, following migration activities, work with the appropriate business operations personnel to ensure proper continuity testing has been completed and signed off.
• Assist with management of available capacity to ensure no delays are realized due to lack resources. This will include compute, storage, and network bandwidth requirements.
• Ensure all change management processes are followed as required.
• Ensure all asset management processes are followed as required, including the decommissioning and disposal of equipment no longer used.
III. Education
• 5+ years’ experience in a medium to large Microsoft or VMware shop
IV. Knowledge, Abilities and Skill Expectations
• In-depth knowledge of Microsoft Windows Operating Systems, some experience with Linux is a plus.
• In-depth knowledge of cloud vendors and technology, specifically Microsoft Azure
• In-depth knowledge of replication technologies including both on and off premises, Microsoft ASR and Veeam are a plus
• General knowledge of Microsoft Hyper-V, VMware, Microsoft SQL Servers and Oracle Servers is a plus
• Experience working in an environment that has embraced a DevOps approach to service delivery is a plus
• Effective analytical, troubleshooting and problem solving skills.
• Self-motivated and self-starter, able to work independently with minimal direction.
• Detailed understanding and ability to operate within a process-driven organization.
• Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
VI. Interpersonal Relations
The candidate is expected to regularly communicate with a wide variety of people and must be confident and capable of communicating at different levels both internally and externally. The candidate must demonstrate a flexible and responsive attitude to service delivery and customer service, possess a desire to automate and innovate, and be able to positively participate in a team of team’s culture.
Key Skill(s)

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