We are Recruiters and Manpower Consultants in IT, ITES, Eng. Design, US Health-care, Shipping, Logistics, Telecom sector since 2005. We partner with our clients to expand their business potential by providing solutions. We have been successfully able to deliver solutions for all kind of global and local business industry specific demands. By understanding the significance of aligning talent strategy with business strategy we tend to offer workforce solution that drive businesses forward. Our capability in fast delivery has gained us the reputation of being a reliable and efficient service providers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases