Corporate Ladder was incorporated in 2008, We are one of the fastest growing HR Service providing companies in India with a national presence through a network of strategic alliances, sourcing professionals to various organizations, enriching their human capital and enabling individuals to optimize their career choices.. Here at Corporate Ladder we have a great combination of youth, experience and hard work.
We offer HR services for ITES/BPO/KPO, IT & Non IT sectors. Our organized and professional work allows us to place the right candidate at the right place and for the right job. Corporate Ladder is specialized in Recruitment services, Training, People development Programs and Temporary work force solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases