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Contact center management

Keywords / Skills : Customer Support Executive, , Customercare executive, "Contact Center Management", "Customer Service Executive"

1 - 5 years
Posted: 2019-02-20

Banking/ Financial Services
Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
3.00 - 4.50 lacs
Posted On
20th Feb 2019
Job Description
• Maintain and adhere to compliance guidelines

• Capture problem indicators, highlight and suggest improvement

• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

• Maintain adequate knowledge levels on products, processes and systems used

• Ensure sales target are met

• Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs

Languages Required: English + Hindi (compulsory). Any other Regional language

About Company

Busisol Sourcing India Private Limited
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