Job Description Acting as 2nd level support for providing Teamcenter & CAD issue resolution to assigned user incidents Responsible for catering to user requests Execute Change management / Data management tasks raised through Trackers system assigned accordingly Documenting Fix methodologies/Troubleshooting steps for enhancing Knowledge base Responsible for daily monitoring of daily health of various services (for eg dispatcher, Tesis, license management etc) Participating in ass... Skills Knowledge of supporting Teamcenter unified version 9.1 and higher (Must) Hands on experience of Any one the CAD system (NX or AutoCAD or Solidworks or Autodesk Inventor) (Must Have) Integration knowledge of CAD (NX, AutoCAD or Solidworks) with Teamcenter unified (Must have) Experience in Linux is an added advantage. Basic Knowledge of standalone Electrical CAD (E3) or Teamcenter - E3 integration - (Nice to have) Good Analytical and Problem-solving techniques with ...
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases