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Consultant - Support Engineer

Keywords / Skills : Consultant , Support Engineer, Application Support, Customer Support Engineer, Production Support, Technical Support

Posted: 2019-10-01

Industry
ITES/BPO
Function
IT
Telecom/ISP
Manufacturing/Engineering/R&D
Role
Technical Support Engineer
ERP, CRM - Support Engineer
Customer Support Engineer/ Technician
Posted On
1st Oct 2019
Job Ref code
COR011678
Job Description
Job Description :

Inviting applications for the role of Consultant, Support Engineer

This position will involve the person to support a portfolio of RAGE, CORA & AI projects from POCs and Pilots to large scale implementations for various clients. Understand overall solution design along with each specific technical implementation. The desired candidate should be a strong customer advocate, and have the following competencies: Incident, Change and Release Management methodologies, strong analytical skills, process mindset, ability to deep dive into issues, recognize process challenges and prioritize improvement areas. The capability to develop constructive relationships and manage internal and external stakeholders.

Responsibilities & Desired Requirements:

Qualifications
Minimum qualifications

Graduate/ Post Graduate

Preferred qualifications

BE/ B tech. / MCA / MSc. / BSc
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit YouTube (https://www.youtube.com/user/GenpactLtd) .


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