Job Summary

Job Title: Consultant SAP IS Retail  

Location:Pune  

Work Experience: 5 - 8 years  

Position Type: Full Time, Employee  

Industry: IT/Computers - Software  

Ref Code: 818318  

Key Skills: ENU Consulting

 
About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

For more information, please visit www.wipro.com



Job Description


Job Description
tUnderstanding of Customer Strategy and Business Requirements n tExperience in handling large team size of 100+ as part of Operations team n tExperience in working with the team in Infrastructure & Application support services n tAct as a SPOC for the team productivity and performance n tGood at implementing Lean and Six Sigma methodologies n tHas good understanding on Data center services n tDeep understanding of IT Infrastructure, Applications & Tools of Airport landscape n tWorking knowledge on Process Improvements, Audit processes, ITIL Best practices and ITIL guidelines n tTakeover New services, Process & Framework, Resources, Metrics and Dash boards, Reviews, Audits and Performance Management, Induction frame work, Training and Skill Development for new skills n tUnderstand clearly operational definitions for all processes n tUnderstand the measure of all critical data points in the processes, Improve any irregularities reported as a result of the Metrics Dashboard n tEnsure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues n tIdentify gaps and proactively carry out corrective actions n tManage critical customer interactions, Conference Calls, Bridges, ensure escalations are triggered on time and to the appropriate persons n tCarry out improvement measures to improve satisfaction Index, Target CSI to be at Exceeding Expectations n
   
Wipro is an equal opportunities employer. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment.