Required Skills: Railways: Retired SSE, AEN & DEN / DYCE with age limit below 68 yearsNon Railways: 1) Experience in construction of new Railway lines, doublings, gauge conversions etc. and 5 to 10 years experience in maintenance of railway lines.2) Ability to Lead the P- Way team. Desired Candidate Profile Please refer to the Job description above
Devi Maa Shakti Constructions & Consultancy Pvt. Ltd. Devi Maa Shakti Constructions & Consultancy Services Pvt. Ltd. is a leading consultancy organization, provider of comprehensive consultancy services for all sectors of Railways. Devi Maa Shakti Constructions & Consultancy Services Pvt. Ltd. has extensive resource base to facilitate knowledge based consultancy solutions ranging from conception and design to construction and supervision to operation and maintenance of railway systems
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases