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Consultant - IT Support

Keywords / Skills : Consultant, IT Support, VMware, Citrix, VDI, VLAN, MPLS, iVPN

Posted: 2019-10-03

Posted On
3rd Oct 2019
Job Ref code
Job Description
Job Description :

This Role will involve in RPA coordination and support routing to respective teams from IT infrastructure\u2019s perspective
Relationship management \u2013 being corporate IT face to the Digital business
Driving client engagement and internal stakeholder/support groups
New Digital business transitions/migrations
Interaction with backend, Digital & customer teams for technical issues/solutions and act as bridge between Client IT and Genpact\u2019s backend IT teams.
Sustain IT support model for digital businesses and for Digital assets in various businesses.
Communication with business for major roll-outs, Change management, IT support structure and awareness.
Monitor, track, escalate IT services and request for Business teams impacting deliveries
Major event planning (critical client visits, integration workshops, site movement)
Support for Digital Governance reporting, like any other business reporting/connects.
Understanding Business IT requirements, raising PRs in the Oracle system and keep respective stakeholders updated, Item code creation with backend teams etc.
Minimum qualifications

\u2022 Masters / BE in Computer Science or IT/MBA
Strong verbal and written communication capabilities with the ability to interact and influence at all levels of the organization
Provide a single point of contact for the reporting and tracking of issues
Maintain current status on all open issues.
Interact consistently with end users in a professional, efficient and service-oriented manner.
Have a clear understanding of cloud deployment models
Have very good troubleshooting and analytical skills.
Work with Third Party Providers to assist in problem resolution.
Resolve issues within established time frames.
Perform root cause analysis in accordance with the Procedures Manual.
Participate in root cause analysis if needed.
Look for escalations and resolve it in given time frame.
Ability to perform problem analysis and develop resolutions at both strategic and tactical levels

Candidate with knowledge of VMware/Citrix/VDI environments
Basic Knowledge of Networks (VLAN, MPLS, iVPN etc.)
Working with Network group for carving out ITO network and segregating it from BPO network.
Drive Problem Management with focus on RCA in collaboration with larger SME group and domains
Bring IT Industry best practices to ensure operational stability
Explore opportunities to optimize and ensure we are in line with customer requirements

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit (
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