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Keywords / Skills : Consultant, Project Support Team Consultant, Project Support, Team Consultant

2 - 5 years
Posted: 2019-11-29

Industry
IT/Computers - Software
Function
IT
Role
Project Leader/ Project Manager
Posted On
29th Nov 2019
Job Ref code
RR-30743
Job Description

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. What You Will Do :

  • Designation: Consultant
    Job Summary:
    The Project Support Team Consultant will work primarily on answering requests related to PM or client needs that come in through the support queue or emails. The Project Support Team Consultant will work on reporting and task-oriented requests at the request of Support Leadership. Project Support Team Consultant will work to support the project team with little oversight in shifts which span 24/7.
    Essential Responsibilities:
  • Monitor and respond to electronic tickets and emails from internal and external clients for both trouble and task-oriented issues in accordance to published SLAs during assigned shift
  • Provide clearly written documentation regarding the problem, task, and resolution
  • Provide and work closely with team members for hand-offs and on-going daily/weekly/overnight work
  • Support Project Managers in the completion of repeatable, and slightly more complicated tasks, as require to meet external client requests
  • Pulls, updates, and creates internal and client-facing reports pertaining to processing, hosting and production activities
  • Provides basic support to clients on platforms such as system access, search creation, problem resolution; involves other subject matter experts as necessary
  • Communicate appropriately, clearly, timely, and effectively with clients, outside counsel, project teams, and internal operations
  • Meets internal service level commitments and turnaround times and sets client expectations appropriately
  • Identify recurring issues and raise for appropriate escalation

  • Additional Responsibilities/Details:
  • Creates and maintains a positive and productive work culture among the PMO and other internal teams
  • Defines and completes personal development training each year with appropriate approval
  • Exercises sound judgment and escalates issues appropriately
  • Strives to continuously develop technical knowledge of processing, hosting, and review tools/platforms
  • Ability to build working relationships internally to coordinate and deliver services to clients
  • Take full ownership for providing outstanding client service
  • Has a firm understanding of the full electronic discovery process and executes PMO best practices.
  • Complies with department policies and works within parameters of role

What You Need :

  • Minimum Education Requirements:
  • High School diploma required or equivalent experience

  • Minimum Experience Requirements:
  • 2 years of progressively responsible experience in related roles
  • Experience in Microsoft office & Analytical capabilities utilizing Excel and Access

  • Other Requirements:
  • BA/BS degree preferred
  • Flexibility in the set scheduled work week (including evenings or weekend hours)
  • Project management experience preferred
  • Experience in litigation support / legal industry preferred
  • Experience with Relativity and Boolean searching preferred
  • Demonstrated ability to provide service with client satisfaction
  • The ability to involve subject matter experts or escalate when needed
  • Strong teamwork, communication (written and oral), and interpersonal skills
  • Dependable scheduling, organization, prioritization and planning skills
  • Demonstrates strong written and verbal communication skills

  • Essential Requirement
    Comfortable to work in 24x7 (Night Shifts/weekend shifts) – Full Time/Rotational

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. ()

About Company

Harman Connected Services Corporation India Private Limited
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