Major business process management services include banking and financial, healthcare, insurance, manufacturing, travel and leisure, We are looking for graduates and post graduates with excellent academic track record and with excellent communication skills. Engineering candidates from IT, Computer Science can also apply who are interested in service roles. Candidates should be willing to work in locations such as Mumbai, Pune and Bengaluru. Remuneration and facilities for employees will be on par with the industry standards.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases