Ensure standardized reporting of deliverables for Channels Engineering and manage resourcing pipeline for the wider team within India. Elements HR Services Pvt. Ltd. Connecting Talent with Opportunity AddThis Utility Frame Your Role Drive group wide strategic initiatives, key programs for Digital Engineering. Break down big picture goals to smaller milestones and targets for sub teams, Set up review and governance mechanism for senior leadership, identify / high light risks Collate & consolidate data, analyse and Create necessary dashboards, provide meaningful insights for Senior Stakeholders. Standardize reporting template & decks to create a central repository which showcases our deliverables, keys risks.
Coordination with support functions, other teams Essential Skills
Background in tech delivery (as developer/ tester/ PM etc.) Experience in planning, resource & vendor management. Strong communication skills for stakeholder management Microsoft Office Suite, Reporting, JIRA, Confluence Desirable Skills
Build interpersonal skills with leads on the groun
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases