After initial stint as an Associate Consultant, one moves to the role of a Consultant where one has additional responsibility of customer interaction. Consultants form the foundation of the delivery capabilities of a lsquoFulfillmentrsquo organization like Alletec. The role in a project may vary depending upon the stream of the Consultant like-
Functional- Someone with proficiency in a functionality like- Financial Accounting/ Manufacturing/ Sales& Distribution etc.
Technical- Someone with experience in developing business applications and knowledge of various technologies like Java, Microsoft Technologies etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases