Responsibilities- At least 3 years of hands on experience in Business Analysis/ Business Process Consulting, , Ability to quickly develop relationships with multiple stakeholders and build credibility with domain leaders in a matrix organization., Work with tech teams and business teams to manage project related tasks., Ability to understand current/ changing business processes, participation in defining requirements and documenting BRDs., Has the discipline of working with people; is structured in his/ her approach to orchestrating teams through complex technology solution development., Strong executive presence and client services skills., Solid project management skills., Excellent communicator: written, verbal and presentations., Ability to work independently and ability to work with offshore teams, Be able to drive innovation across multiple dimensions, e.g. optimization, technology, resourcing., Ability to understand risks, business issues and develop mitigation strategies., Need to be comfortable working with ambiguity and creating clarity. , Work with business and marketing teams in customer research activities, identifying opportunities and deriving ROI
Technical and Professional Requirements- Exp - , 3+ Yrs, Education - , BE, Btech, MCA, MSC, BCA, BSC, , MBA/ PGDM preferred
Educational Requirements: BCA , BCS , BE , BTech , MBA , MCA , MTec
Infosys Technologies ltd Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases