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Commvault for Noida Location

Keywords / Skills : Commvault, Commvault Admin, Commvault Backup

3 - 8 years
Posted: 2018-12-26

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
26th Dec 2018
Job Ref code
151218003174
Job Description

Job Description

JD

" Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.
Tracking and classifying incoming incidents or service requests, attempting initially solutions.
Provides initial assessment of categorization and prioritization for reported Incidents and
Service Requests and provides initial support, targeting a higher level of first contact resolution
Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.
Perform hierarchical escalation to Service Desk Management and Incident Management
Provide communication to end users concerning the status of Incidents, Service Requests,
and Changes
Compiles data through Incident entry that will be used for management information and
reporting"

Pls Note: If interested share your CV
Experience & CTC details

If interested please contact
Rakesh
[HIDDEN TEXT]

None

About Company

Athena Consultancy Services
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