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Keywords / Skills : Communication Coach, international voice process, voice coach, Trainer

2 - 4 years
Posted: 2019-07-06

Job Description
Core Responsibilities
* Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
* Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
* Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
* Accountable for achieving individual training performance metrics
* Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
* Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
* May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
* Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
* Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
* Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and proceduresJob responsibility, skills, team size, reporting, traveling, etc.

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