FANUC Corporation, Japan is a pioneer in Computer Numerical Control (CNC) technology since 1956. In today’s manufacturing world, "FANUC" is amongst the most reliable and dependable brands on any shop-floor. This has resulted in our achieving a dominant share in the demanding CNC and Robot markets. FANUC India Private Limited is a subsidiary of FANUC Corporation and was established in 1992 with its headquarters in Bangalore. Our main objective is to provide the Indian market with the entire range of top of the line FANUC products (CNC, Robot and Robomachine) coupled with value added services thereby delivering the least cost of ownership to our customers. For more organization relates details, please visit our website www.fanucindia.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases