Debt Care Enterprises Private Limited is a collections company founded in 2008. We execute focused strategies using today’s technology and provide solutions for Pre and Post charge off projects for credit issuers and debt buyers. We service a wide range of clients in the banking, financial services and manufacturing markets.
Our goal is to operate as an extension of your business. Because of that, our collection efforts are always conducted in a manner consistent with your values and business practices. Understanding your special requirements allows us to be a long-term resource.
A clear centralized focus has allowed Debt Care to continue to grow, resulting in more effective training, supervision, and higher Collections. Debt Care concentrates its resources on attracting career-oriented, professional collectors while providing the most sophisticated technology and innovative programs available.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases