Junior cognitive and analytics application developer. A fresh or a junior graduate with logical & analytical skills. Technical skills Exposure to Bot frameworks like - Botkit, Azure Bot framework, IBM Watson or opensource AI frameworks. Exposure to data science and analytics Knowledge of python knowledge of machine learning algorithms Knowledge of atleast one web programming language - preferably node.js Soft skills 1. Willingness to learn and adopt new and emerging technologies. 2. Must be able to work in a team environment. 3. Good problem solving skills. 4. Good inter personal skills. 5. Proactive approach
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases