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Keywords / Skills : CMS

4 - 6 years
Posted: 2019-07-21

Industry
ITES/BPO
Function
IT
Education
Bachelors
Degree
Posted On
21st Jul 2019
Job Ref code
126197
Job Description
Job Description :

Key Job Description/Responsibilities
Senior Analyst Work you’ll do Role: Business Systems Analyst (BSA) Role Description: As a key member of the Operations, Maintenance, and Support team, the candidate will be assigned to one or more applications operating in production to respond to incidents reported by end users. Duties include diagnostics of incoming defects and inquiries into system use, analysis to determine the cause of the incident, identification of workarounds to keep the business activities progressing, evaluation of enhancement requests, design of solutions, and continual involvement throughout each maintenance release delivery cycle. The successful candidate will work with colleagues on other products to ensure alignment of integrated systems in production and with the new development teams to maintain alignment with future visions for the product. Key Responsibilities • Resolve incidents escalated from DTS Client Support and/or member firm help desks. • Assist with triage of production incidents escalated to the Operations, Maintenance, and Support team • Conduct production defect replication • Conduct technical assessment of defects being triaged • Assist with business impact & cost benefit analysis of incidents • Assist in the prioritization of defects • Conduct root cause analysis of incidents • Monitor workflow of incidents and assist in driving them to conclusion within agreed upon Service Level Expectations • Contribute to resolution database and best practices for issues resolution. • Actively participate in conflict resolution of incidents between various teams, as needed • Provide support/input to document processes and procedures • Provide input to release planning related activities • Assist in the generation of periodic reports to communicate to functional groups • Analyze incidents that are discovered during production to define potential systems solution. • Elicit system requirements from the business representatives on maintenance related enhancements • Identify, assess, and document use cases and design, advising business on options, risks versus benefits of various designs, as required for maintenance related enhancements • May create prototypes of design solutions for demonstration and business review • Assist in research to determine if solutions to business requirements currently exist within or outside the business and whether solutions are feasible. • Collaborate with user & development teams on the solution to define a reusable, consistent, scalable design, for maintenance related enhancements. • Participate in on-call process for responding to emergent field issues. • Provide input on relevant functional test cases to ensure that they are in alignment with business goals and expectations. • Ensure system usability, consistency, and brand compliance is designed into the system for maintenance related enhancements. Work Complexity • Moderate level of technical complexity experience with multiple integrated applications Moderate-high degree of judgment involved in decisions regarding triaging and driving production incidents to resolution within the agreed upon SLE • High degree of interaction with technical personnel (help desk personnel, developers, infrastructure support personnel, etc.) and non-technical personnel (Business Users, SME & QA teams) Analysis & Problem Solving • High degree of reasoning required to collaboratively triage production incidents, analyze the root causes of the issue, and help drive them to conclusion. • Ability to use original thinking in investigating, analyzing, and resolving production incidents. • Builds off of experience with related products and associated systems to identify and resolve problems. The team Global Technology Services (GTS) is the Global CIO’s IT Department which manages an end to end portfolio of global business applications and technology infrastructure that supports business processes common to all Deloitte member firms, which is the entire 200,000+ person Deloitte Family. Cutting Edge Technologies: At GTS, you will be part of an exciting journey that will always keep you ahead of the curve. Be it our innovative studio model for agile delivery or our Communities of Practices, we are constantly investing in bleeding edge technologies to give our practitioners a world class experience. We have programs and projects spanning across a multitude of technologies and always abreast on evolving technologies and emerging industry best practices such as agile. Application Development and Solutions Delivery: Start from Architecture and User Experience and evolve into design, develop, transform, re-platform, or custom-build systems in complex business scenarios. We manage a portfolio of enterprise scale applications and solutions used by 200,000+ Deloitte Practitioners Globally. Offerings include Custom Development, Application Architecture and Testing Advisory Services. Technologies include Business Analytics, Business intelligence, Cloud Development, Mobile, .Net, Sharepoint, Manual, Automated, and Performance testing. SAP Package Technologies: Design, develop, test, and implement complex event processing solutions that unlock thevalue of enterprise information. These solutions include middleware-enabled business process, applications, and system component integration within and across enterprises. As a Part of GTS team you will also get a unique experience on: Qualifications Required: • 3-5 years of total experience. • 3 to 5 combined years in two or more of the following areas: Systems Analysis, Development, Testing, Support, Defect Management and Process Improvement • Excellent English written, verbal, listening, analytical, and communications skills • Strong analytical and problem solving skills required • Relevant experience in building, testing and/or deploying software systems • Good knowledge of SDLC methodologies; Knowledge of Agile methodologies a plus • General experience in application support & customer interactions • Experience in documenting processes and procedures • Ability to understand and design around technical or business constraints • High level of comfort in interpersonal communications How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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