Hiring Cluster Head for a leading building material company!
Job Profile- Cluster Head Job Location- Karnataka Salary- Negotiable according to industry standards.
If interested, kindly share your resume with me at [HIDDEN TEXT] Desired Candidate Profile Desired Candidate Profile: Age- maximum 40 years Experience- At least 8 to 10 years experience of team handling, channel sales in any building material industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases