Started in 2007 and established in 2009 by a team of professionals from the recruitment business. Today we are diversifying to a cranium analyzing & communicating firm globally, innovating and adapting new technologies Our objective is to develop long-term partnering relationships with innovative organizations At Lordisystems our focus is at the organizational hierarchy right from the Executive, Middle and Senior Management/Administrative talents We assist our clients to recruit across various industry segments for multinational corporations as well as leading Indian business houses.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases