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Brighter Resource Consulting Private Limited
Keywords / Skills :
cknowledge the receipt of the query, give a reference number if you have a tracking system and assure the customer of a resolution informing the turn- around time. This makes the customer feel his query is valuable and the Organization is committed t
Bengaluru / Bangalore
1 - 1 years
All Jobs by this Recruiter
Customer Service/ Call Centre/ BPO
Customer Service Executive (Non-voice)
28th Nov 2018
cknowledge the receipt of the query, give a reference number if you have a tracking system and assure the customer of a resolution informing the turn- around time. This makes the customer feel his query is valuable and the Organization is committed to answer/resolve his query or attend to his complaint.
b) Gain a complete understanding of the query/complaint. If the query needs further clarification or is incomplete, ask clear questions much before the turn around time is over.
c) Provide resolution that is complete, concise and relevant. Do not give answers in parts, if this is done, it would mean the customer has to come back asking for the rest of the answers and make him frustrated.
d) Where you see a possibility of delay in resolution, inform the customer promptly about it along with the reasons for the delay.
e) If the query requires intervention of backend team for approval, further action or the intervention of superiors, keep the customer informed promptly. Follow-up with the concerned. On the part of superiors, they should check the point of concern and attend to it and close the loop of resolution.
f) Irate customers will have to be handled diligently & courteously. Because one dissatisfied customer can impact the reputation of the Organization & have more impact on its business (negatively) than a satisfied customer ( positively).
g) Encourage the customer to leave his feedback and follow-up with corrective actions where the feedback is not satisfactory.
cknowledge the receipt of the query
give a reference number if you have a tracking system and assure the customer of a resolution informing the turn- around time. This makes the customer feel his query is valuable and the Organization is committed t
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Brighter Resource Consulting Private Limited is a leading HR consulting firm connecting right candidates with their dream jobs. We are specialized in IT / ITES & Engineering recruiting across all levels. Pls visit www.brighterresource.com or write to [HIDDEN TEXT]
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Practitioner Sales Manager
Delivery/Customer Satisfaction Conduct regular delivery reviews to prevent cost and schedule overruns with the delivery team to ensure high customer satisfaction. Orchestrate internal resources in sales and delivery to give the customer an enhanced experience across touch-points. Build a trusted group of reference-able customers who can vouch for Wipro. Become a trusted IT advisor to the customer and participate in the customer’s strategic planning. Drive resource forecasting for the account from both confirmed opportunities as well as the opportunities in pipeline. Offering/Competency Development Support the solutions teams with customer perspectives and competitive intelligence to develop new vertical and horizontal solutions. Showcase Wipro’s solutions as a strategic fit for the customer organization through workshops, boot camps and strategy meets. Exemplify Wipro leadership in conferences, meets and seminars, by presenting thought leadership and connecting with key customers. Experience Requirement Experience of selling product engineering services in India market and globally. Between 10-14 years of total experience with >=8 to 10 years of core quota carrying experience Having carried a quota of 3-4 M$ in the last role and having achieved quota YOY for the last 2 years Travel Requirements Ability to travel at short requirements. 35% of travel is envisaged across the region Others Ability to work collaboratively with pre-sales, finance and legal Good forecasting ability and funnel hygiene Qualify Leads and create appropriate funnel in the respective accounts Participate in Sales discussions/presentations for respective Services Selling. Provide first-level solution creation in meetings with customers and prospects. Provide appropriate and customized value propositions. Negotiate/Close in the sales cycle. "Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any
8 - 10 years
Qualifications: Bachelor’s Degree from an accredited US college or university Desired Program of Study: Computer Science Computer Engineering Software Engineering Management Information Systems Information Technology Cyber Security Math/Statistics Electrical Engineering (with programming language coursework) Mechanical Engineering (with programming language coursework) Industrial Engineering (with programming language coursework) Production Engineering (with programming language coursework) Cumulative or major GPA of 3.0 or higher Strong written and verbal skills are required; you will need to communicate effectively within a professional business environment Knowledge of basic computer science concepts, programming & information systems Java/J2EE Development, C++/C#, .NET, VB/ASP Development and Database experience is preferred Interest and willingness to travel and relocate Must be legally authorized to work in the United States and travel within and outside the United States as necessary Wipro will not provide sponsorship for employment visas now or in the future; this position is not OPT/CPT eligible Wipro offers a Compensation and Benefit plan, including: Market competitive cash compensation of salary plus quarterly bonus plan Comprehensive health insurance programs Health and wellness programs Paid time off 401(k) savings plans with eligibility for company match Other additional valuable benefits Community outreach opportunities and team spirit events "Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law"
0 - 50 years
Scalable and Software Products Practice Manager
Sensitivity: Internal & Restricted Familiarity with continuous integration environments (Jenkins, Anthill Pro, etc. Basic experience with AI and Machine Learning frameworks (Tensorflow, SparkML, H2O.ai, Excellent communication, presentation, and organizational skill Minimum 5+ yrs. experience in Pre-Sales Technical Solution activities preferably with any of the new age internet software organizations "Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law"
Hyderabad / Secunderabad
5 - 10 years
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0 - 2 yrs
Job Details :
2 - 6 years
Job Location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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- Bengaluru / Bangalore
- Bengaluru / Bangalore
- Bengaluru / Bangalore
Customer Service/ Call Centre/ BPO
Finance & Accounts
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